Ordering From Eye Kandy UK:
Browse through our shop and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices shown are inclusive of any applicable tax.
We process all orders within 24 hours. Whilst orders will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World.
We accept payment by Cheques (sent by registered mail) we also accept online payments via PayPal which allows you to pay with your credit or debit card. All payments are made to Eye Kandy UK in £ GBP. Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s
At Eye Kandy UK, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.
Deliveries to UK mainland (inc. Northern Ireland)
For UK mainland deliveries, a £4 flat fee is charged which is made up of the Royal Mail postage fee and a small fee for packaging and handling. Items mailed within the UK will normally be sent first class recorded delivery and insured for £40.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Eye Kandy UK reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
Overseas & non-mainland UK:
For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at email@example.com for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £40.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £40.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Eye Kandy UK reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.
If you are unhappy with your purchase or wish to cancel your order, please advise us within 7 days commencing from the day after delivery. We will make a refund, provided the goods are returned in their original condition and packaging and for hygiene reasons – unused and untested. Please return the delivery note with the item and state the reason for the return. Please post by trackable means if possible to: – Eye Kandy UK ,11 Merkland Park, Dundonald, Kilmarnock, Ayrshire, KA2 9JN, UK. We do not refund postage costs unless an item arrives damaged due to our negligence.
We work to the Royal Mail guidelines which state Royal Mail do not consider a package lost until 15 working days for the UK or 25 working days for International packages have past. This information is taken from The Royal Mail website – DELAYED/MISSING POST. After this period, we will refund and will then make a claim against Royal Mail. Royal Mail may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries with out delay.
Orders can only be placed via our website; we do not accept orders via post or phone calls for security reasons. Once you place an order with us you will receive a confirmation email – if you do not receive this email please contact us to confirm your order is being processed by us your online security is important to us.
Cookies and tracking software
We use “cookies” and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified.
We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
CONTACT US:Eye Kandy UK Ltd 37 Ayr Street, Troon, KA10 6EB
E mail firstname.lastname@example.org
Registration Number SC387828